1. Q: What size should I wear?

A: Please make sure you have checked "sizing and fitting" section on product pages. 

Sizes are subject to every single product due to different designs/origins, please take our indicated AU size as the reference.

For the best fit, we suggest having your own measurements ready and comparing with those provided prior to purchasing.

Please check our International Size Guides for size conversion and details.

2. Q: How do I check my order status?

A: If you have an account with us, please log in and click "track" on the related order under "orders" page. Tracking numbers and links to order status page are also provided, click "view details" to find more info.

If you don't have an account, please find the order confirmation email sent from us to check the order status page.

Tracking numbers will be provided after fulfillments. 

3. Q: How long does it take to get my order dispatched after checkout?

A: It takes up to 3 business days (excluding weekends & public holidays) for us to process and get the order shipped.

4. Q: I still haven't got my parcel after the estimated delivery time, what should I do?

A: Sometimes we lodge enquiries to our shipping partners for you if deliveries are taking too long. You can also do this from your end with the provided tracking number. 

International parcels sent via Australia Post will be automatically handed over to your country's local postal service. For more information/assistance please check with your local postal service with the same provided tracking number once the parcel has left Australia.

Feel free to contact us if any concerns, we will try our best to find the problems and work out satisfying solutions - to make sure your happy shopping experience with us.

5. Q: How to return/exchange the items I purchased?

A: Our Refund Policy will guide you through the process.