Returns and exchanges
Returns and exchanges are accepted globally within 30 days of delivery. Shipping costs may be charged.

To be eligible for a return or exchange, the item must be unused and resalable, with tags attached, in the same condition that you received it. Otherwise we cannot guarantee a full refund.

Please email us at sales@futurefusiononline.com before your action. To complete your return or exchange, we require an order number or proof of purchase. Please do not send your purchase back to the manufacturer.

For more information on returns, please see Returns and Refunds section.

For more information on exchanges, please see Exchanges and Shipping Cost Refunds section.

Non-returnable items
- Final sale items
- Goods may cause hygiene issues such as socks, earrings and intimates
- Sanitary goods, or hazardous materials.
- Gift cards 
- Downloadable software products

Returns and refunds
We accept change-of-mind returns. However, please note that you will be responsible for the return shipping cost. 

For Australian orders, we will send a return shipping label to be attached to the returned item. A shipping cost of $10 will be deducted from the refund.

For international orders, please cover the return shipping cost yourself and return the item using a trackable shipping service.

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. 

If approved, the refund will be processed and applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges and shipping cost refunds
We replace items if they are our responsibilities, i.e. items are defective, damaged or marked with wrong sizes/measurements and the exchange shipping costs are on us. To be eligible for this, please email us at sales@futurefusiononline.com with proof materials such as photos for approval prior to sending to our address. Once the exchange request is approved, please send the item with the shipping label provided.
 
Please note that you will be responsible for the exchange shipping cost if it is not our responsibility as mentioned above.
 
If the exchanged item is out of stock at the time, we will refund to your credit card or original method of payment.
 
Final sale items
Unfortunately final sale items cannot be returned although they may be eligible for exchanges.

Late or missing refunds
If you haven’t received a refund yet, first please check your bank account again. Then contact your bank. There is often some processing time before a refund is finalised. 

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@futurefusiononline.com.  

Shipping
To return or exchange your item, please email us at sales@futurefusiononline.com before your action then send the item to the address we provided.

Please use a trackable shipping service for your return or exchange. Otherwise we can't guarantee that we will receive the item.

Shipping costs at the checkout of your purchase are non-refundable. 

Depending on where you live, the time it takes for your exchanged item to reach you, may vary.

Last updated: September 24, 2026